Legal
Privacy Policy
Last updated: 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, book a consultation, or contact our experts. This includes your name, email address, phone number, company details, and any information you share during consultations. We also automatically collect usage data such as device information, IP address, and pages visited.
2. How We Use Your Information
We use your information to:
- Provide and maintain our consulting marketplace
- Process bookings, payments, and consultations
- Connect you with appropriate experts and consultants
- Send notifications about appointments and messages
- Improve our services and develop new features
- Comply with legal obligations under Algerian and international law
3. Data Security
We implement enterprise-grade encryption for all consultations and file transfers. Your payment information is processed through PCI-compliant gateways (Chargily for domestic transactions, international processors for global payments). We never store full credit card details on our servers. Access to personal data is restricted to authorized personnel only.
4. Cookies & Tracking
We use essential cookies to maintain your session and preferences, and analytics cookies to understand how you use our platform. You can control cookies through your browser settings. Functional cookies are required for the platform to operate correctly.
5. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide our services. Consultation records are kept for 5 years for legal and regulatory compliance. You may request deletion of your account and associated data at any time.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data ("right to be forgotten")
- Export your data in a portable format
- Object to certain processing of your data
- Withdraw consent at any time
7. Third-Party Services
We work with trusted third parties including payment processors (Chargily), cloud hosting providers, and communication tools. Each third party has its own privacy policy governing how they handle your data. We only share the minimum information necessary to provide the service.
8. Contact Us
For privacy questions or data requests, contact our Data Protection Officer at privacy@wheelworld.dz. We respond to all requests within 30 days.